Games Casino Support
SHarper Products LLC · Last updated 5 November 2026
Contact us
Email: support@sharperproductsllc.com
We reply to support email within 2 business days.
When writing about a purchase, please include the date of the purchase and your Apple receipt so we can find the transaction quickly.
Frequently asked questions
I was charged but didn’t get my currency.
Close and reopen the app while signed in to the same account. Purchases are re-delivered automatically. If it is still missing, email support@sharperproductsllc.com with the date of the purchase and your Apple receipt.
How do I get a refund?
Refunds for App Store purchases are handled by Apple, not by us. Request one at reportaproblem.apple.com. On Android, refunds go through Google Play’s refund process.
How do I delete my account?
In the app, go to Settings → Delete Account. See our Privacy Policy for exactly what happens to your data when you do.
Can I cash out my winnings?
No. Games Casino is intended for adults 18+. It uses virtual currency only. There is no real-money gambling, and virtual currency and winnings cannot be cashed out or exchanged for money or prizes of real value. Success in social casino games does not imply future success at real-money gambling.
What happens to a guest account?
Progress on a guest account is stored on that device only. If you delete the app before signing in with Apple or an email link, that progress is lost and cannot be recovered.
Can I remove the ads?
Yes. Ad-removal tiers are available in the in-app store and remove the ads that appear automatically during play.